Frequently Asked Questions
Everything you need to know about your Zero Foxtrot order.
How long will it take for my order to ship?
Most orders are processed and shipped within 2-3 business days. During peak seasons or special drops, processing may take up to 5 business days. You will receive a tracking number via email once your gear is on the move.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unwashed, and unworn condition. If you need a different size or a refund, please visit our returns portal to start the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs fees and duties are the responsibility of the customer.
How should I care for my Zero Foxtrot apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your items in cold water inside out and tumble drying on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer military or first responder discounts?
Absolutely. We are proud to support those who serve. Please use the GovX ID verification tool at checkout to apply your exclusive discount to your order.